Operational Excellence
How to run better, faster, with fewer errors. Articles for property managers and boards seeking operational improvement.
Fannie Mae 1076 Condo Questionnaire: Why Manual Completion Fails and How Auto-Fill Changes Everything
Every condo sale that involves a conventional mortgage requires a completed Fannie Mae 1076 (or Freddie Mac 1077) questionnaire. Boards fill them out manually, make …
The HOA Delinquent Dues Collection Process: What Boards Actually Need to Do
Most boards either ignore delinquencies too long or escalate too fast. Here is the step-by-step process that protects the association, stays within Washington law, and …
Why HOA Accounting Software Should Refuse to Post Transactions
We posted the assessment run. Half the units had no mailing address. The notices went nowhere. Here's why the best accounting software says "no" before …
Why Month-End Reconciliation Is Too Late
We didn't catch the duplicate payment until month-end. By then, the vendor had cashed both checks. Here's why batch reconciliation fails—and what continuous matching looks …